Refund, Return, and Cancellation Policy

Velvety Knot (hereinafter referred to as “we,” “us,” or Velvety Knot is committed to providing a seamless shopping experience and ensuring customer satisfaction. This Refund, Return, and Cancellation Policy outlines our procedures for refunds, returns, and cancellations of orders placed through our website.

1. Refund Policy

1.1 We offer refunds on eligible products in accordance with the following conditions:

– Refunds will be issued for the purchase price of the product(s) returned, excluding any shipping or handling fees.
– To be eligible for a refund, the product(s) must be returned in their original condition, unused, and in the original packaging within 7 days from the date of purchase.
– Refunds will be processed to the original method of payment used for the purchase.
– Refunds may take 30 days to reflect in your account, depending on your bank or payment processor.

2. Return Policy

2.1 We accept returns on eligible products subject to the following terms:

– Products must be returned within 7 days from the date of delivery.
– Products must be in their original condition, unused, and in the original packaging.
– You must contact us at care@velvetyknot.com to initiate the return process and obtain a return authorization.
– Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
– Once the returned products are received and inspected, we will process the refund or replacement accordingly.

3. Cancellation Policy

3.1 You may cancel an order before it is shipped by contacting us at care@velvetyknot.com. Once an order has been shipped, it cannot be cancelled.

4. Damaged or Defective Products

4.1 If you receive a damaged or defective product, please contact us immediately at care@velvetyknot.com to arrange for a replacement or refund.

5. Non-Returnable Items

5.1 Certain items are not eligible for return or refund, including:

– Perishable goods (e.g., food, flowers)
– Personalized or customized items
– Downloadable digital products
– Gift cards

6. Refund, Return, and Cancellation Process

6.1 To initiate a refund, return, or cancellation, please contact us at care@velvetyknot.com with your order details and reason for the request. We will provide you with further instructions and assistance.

7. Contact Us

7.1 If you have any questions or concerns about our Refund, Return, and Cancellation Policy, please contact us at care@velvetyknot.com.

By placing an order on our website, you agree to abide by the terms of this Refund, Return, and Cancellation Policy.

Last updated: 1/3/2024